Coordinator, Ticket Operations - Audi Field
D.C. United
Full-time
On-site
Washington, District of Columbia, United States
$50,000 - $55,000 USD yearly
Professional Sports, Soccer, Ticket Operations & Box Office
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JOB SUMMARY
The D.C. United & Audi Field Business Strategy & Analytics team is looking for an enthusiastic and detailed individual to support our growing portfolio of teams and stadium events, as Coordinator, Ticket Operations.
The Coordinator, Ticket Operations will focus on supporting all aspects of ticket and box office operations for events Audi Field, including D.C. United (MLS), DC Defenders (UFL), Washington Spirit (NWSL), DC Power FC (USL-Super League) and Audi Field Events. This position also acts as a key liaison between the Ticket Sales and Service team, venue management and other internal/external stakeholders.
COMPENSATION
- $50,000 - $55,000 per year
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES
- Lead box office operations for events at Audi Field
- Manage event day box office staff, including scheduling, logistics, etc.
- Assist in managing access control systems for all related events
- Assist with all ticket operations duties for D.C. United (MLS), DC Power FC (USL-Super League) and Audi Field Events, including but not limited to: event creation, order processing, inventory management, payment plans, mobile ticket assistance, ticket exchanges, member account requests, etc.
- Support our venue tenants (DC Defenders (UFL) and Washington Spirit (NWSL)) ticket operations on event days.
- First point-of-contact for D.C. United Ticket Sales & Service Leadership and Representatives
- Secondary point-of-contact for external ticket partners and event promoters
- Utilize Ticketmaster suite of products, including: Archtics, Account Manager, TM One, Event Management Tool, TM Host, Virtual Venue, etc.
- Work with Ticketmaster client support to troubleshoot system issues, event creation, reporting, etc.
- Assist Finance team in reconciliation of all related events held at D.C. United-owned and operated properties
- Maintain quality control on all related events ticketed products
- Lead recurring training sessions for full-time ticket sales representatives
- Form creation and data capture processes
- Work with various D.C. United partners on operational builds, e.g. Fevo
- Maneuver within various large data sets to efficiently execute operational tasks
- Develop and operate internal complimentary ticket program/processes
- Other duties as assigned.
REQUIREMENTS
- Bachelor’s degree or relevant experience required
- 1+ years of ticket operations experience preferred
- Spanish language proficiency is preferred.
- The selected candidate must pass a background check
COMPETENCIES (KSAs)
- Experience using Ticketmaster Archtics preferred
- Microsoft Excel skills strongly preferred
- Experience using Microsoft Dynamics CRM preferred
- Excellent time management, organization and customer service skills
- Ability to work flexible hours, including evenings, weekends and holidays
SCHEDULE
- 8:30am - 5:30pm
- Work demand is based on team and front office schedule
- Ability to work flexible hours including evenings, weekends, and holidays based on the season’s schedule
- Must be available to work events in evenings, weekends and holidays as necessary
SUPERVISORY RESPONSIBILITIES
- 10+ PT match-day staff
TRAVEL
- Some required, will remain in greater DC, MD, VA area
D.C. United is committed to uplifting our community, staff, and club. We are seeking candidates to be a part of our journey in our quest for continued organizational growth and another MLS Cup.
D.C. United will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
D.C. United is an equal opportunity employer (EOE). D.C. United reaffirms its commitment to the principles of equal opportunity and diversity. D.C. United is proud to be an equal opportunity workplace and is an affirmative action employer. D.C. United is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, pregnancy, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Employment decisions can include hiring, termination, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions are made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.