Ticket Operations Manager
Denver NWSL
Full-time
On-site
Denver, Colorado, United States
$70,000 - $75,000 USD yearly
Professional Sports, Soccer, Manager, Ticket Operations & Box Office
Job Title: Ticket Operations Manager
Department: Ticket Sales & Service
Reports to: VP of Ticket Sales & Service
Work Location: Denver, CO
Employee Type: Full-time
Pay Type: Salaried
FLSA: Exempt
Supervisor Position: Yes
Position Start Date: August 18, 2025
Denver NWSL is Colorado’s professional women’s soccer club, proudly holding the distinction of being the National Women’s Soccer League’s (NWSL) 16th franchise. Our unwavering mission is to cultivate the preeminent professional soccer club globally, achieved through deep and meaningful engagement with Denver’s dynamic and multifaceted communities. The Denver NWSL team, set to begin play in the 2026 season, is comprised of a robust and dedicated ownership group led by Rob Cohen, alongside a collective of impassioned local and national investors. This blend of local roots and broad support underscores our dedication to both Colorado and the wider soccer community.
Nature of Work
The Ticket Operations Manager will manage all aspects of ticket operations, ticket fulfillment, game day box office operations, season ticket sales, customer service, administrative information systems, and sales reporting. The Ticket Operations Manager will work closely with all members of the Ticket Sales & Service team.
Key Responsibilities
- Lead the creation, development, and maintenance of ticketed events through team’s ticketing system.
- Assist with creating, managing, plans, promo codes, and other ticketing system programming needs.
- Manage and maintain stadium seating inventory for all ticket types.
- Coordinate with the Ticket Sales & Service leadership team on venue and seating inventory for games and events.
- Manage all game/event day box-office operations and staff.
- Serve as a point of contact for all ticket related questions and box office inquiries.
- Coordinate with sales department for all ticketing, fulfillment and service needs of premium ticket holders.
- Support Ticket Sales and Corporate Partnerships staff with order processing and payments.
- Fulfill approved ticket donation requests.
- Track and follow-up on missed and failed ticket payments, as well as any other ticketing payment discrepancies.
- Recruit, hire, and train box office game day staff.
This description is a summary only and highlights the general level of work being performed. It is not intended to be all-inclusive. The duties of this position may change based on business needs. The Company reserves the right to add or remove duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Qualifications & Experience
Minimum:
- Bachelor’s Degree, Business or Sports Management preferred.
- A minimum of three years of experience in ticket operations, preferably in a sports or entertainment environment.
- Demonstrated proficiency with a legacy ticketing platform with a working knowledge of utilizing the software for event creation, inventory management, and reporting.
- Proficient in Microsoft Office and CRM software.
- Must be able to work evenings, weekends, holidays and extend hours as required .
- Applicants must meet minimum qualifications at the time of hire.
Competencies/Knowledge, Skills & Abilities
- Strong leadership, organizational and problem-solving skills.
- Ability to interact effectively and comfortably with employees at all levels of an organization.
- Excellent written and verbal communication skills.
Compensation
- Base salary range $70,000-$75,000 per annum, depending on experience
- Eligible for annual discretionary bonus
Benefits Include
- 15 Paid Company Holidays
- Health Insurance (Medical, Dental, Vision)
- Paid Time Off (PTO)
- And more!
Equal Employment Opportunity
Denver NWSL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.