Senior Manager/Director, Ticket Sales
Angel City FC
Full-time
On-site
Santa Monica, California, United States
$80,000 - $110,000 USD yearly
Professional Sports, Soccer, Manager, Ticket Sales & Service, Director
At Angel City, we are building a world-class organization that uses sport to drive to equity. Our vision is to create engaging and unique experiences that bring the purpose-driven mission of this Club to the world.
We are stronger together, have more impact together, and have more fun together!
Angel City is looking for a Sr Manager/ Director, Ticket Sales to support the growth of Angel City FC’s fan base and ticketing department. Driving the growth of Angel City’s fanbase across the greater LA community is key to the club’s success. This role will report to the Vice President, Ticketing.
Responsibilities:
- Revenue and Strategy
- Achieve individual and team revenue targets as set forth by Angel City leadership
- Build and execute an overarching ticket sales strategy for the club, including season, half season, premium, group, mini plan, and single game sales
- Compile and share market trends and best practices across the industry
- Regularly measure the effectiveness of the organization’s various sales campaigns and offerings, and provide recommendations for further improvement
- Drive cross-functional collaboration with marketing, partnerships, and business operations to embed sales strategies into company-wide goals
- Sales Leadership and Development
- Build and lead the top-performing ticket sales team by recruiting, training, and coaching talent while fostering a results-driven and growth-oriented culture
- Develop and implement KPIs that support the club’s strategic objectives
- Continuously engage and support the sales staff through mentorship, performance tracking, and actionable feedback
- Ensure the execution of activities and sales targets by ticket sales staff
- Assist and participate when called upon for other department/organizational activities and events
- Manage gameday communication with Angel City staff for ticketing needs
- Have input and knowledge of all experiences available for Angel City fans, including gameday execution
- Data and Analytics
- Work closely with the Data Strategy team to transform data into reports that guide sales planning and decision-making
- Collaborate with the leadership team to develop and efficiently maintain all sales campaigns and lead distribution within CRM
- Leverage CRM and data analytics platforms to monitor key sales metrics, uncover trends, and optimize tactics for higher conversion rates
- Complete weekly pipeline, revenue reports, and projections
- Own prospect communication sequencing, customized for specific target demographics and lead pools
- Assist in managing the Ticketmaster relationship
- Monitor sales activity and commission reporting
Requirements:
- A minimum of five years working in ticketing and service, preferably within professional sports, luxury, or hospitality
- Experience managing daily, monthly, and annual expectations
- Management experience leading a team of sales executives
- Proven track record of high-level, quantitative sales success
- Strong communication skills, including written, verbal, and interpersonal
- Personable, proactive, creative, and innovative team player who believes in the mission and values of Angel City and the NWSL
- Ideal to have knowledge and proficiency in Archtics, Salesforce, and Tableau
- Ability to work non-traditional hours, including weekends and holidays
ACFC Perks & Benefits
- Fully funded comprehensive medical, dental, and vision coverage
- 401K plan
- Flexible PTO policy
- Paid Parental Leave
- Snacks and beverages
- Dog-Friendly HQ in Santa Monica
- Complimentary tickets to home games
- Bi-annual performance reviews
Compensation
In addition to the benefits above, this role has a pay range between $80 to $110k + bonus
Angel City believes in building a safe place for creative expression and celebrating that which makes us who we are; welcoming unique and personal backgrounds and experiences. We’re proudly building an inclusive Angel City team.