Program Manager, Platform Operations (CourtReserve)

League One Volleyball JOB DESCRIPTION Job Title: Program Manager, Platform Operations (CourtReserve) Department Code & Name: 307 - Technology FLSA Status: Exempt Location: Remote (U.S.-based) with occasional travel for site visits and business-related events Direct Reports: 0 About LOVB (League One Volleyball): League One Volleyball (LOVB) is reimagining women's sports. Launched in 2019, our company is a mission-led sports performance, training and media enterprise that will change the game of volleyball in the USA and empower new generations of female athletes. It is a groundbreaking time for volleyball in the US with our historic triple Olympic Gold medals in Women's Indoor, Beach and Sitting Volleyball. Volleyball is already the #1 most played girls' youth sport. There are 38M current and former players today. Of major sports, it's the only one that is women-first (~90% of players are female). But the volleyball market has been almost entirely missed by traditional sports investors, brands, and media. LOVB is capturing this opportunity by creating a strong club business, and from that built-in audience and fandom, is creating the best Pro League in the world and a digital ecosystem that will connect all aspects of LOVB. This community-up approach will drive participation and fandom, while enabling greater empowerment for girls and young women living this amazing sport. In this role, you will join a mission-driven, roll-up-your-sleeves team of innovators and builders who have come together to change the paradigm of professional volleyball and women's sports.

Job Summary LOVB operates one of the largest networks of volleyball facilities in the United States, spanning 100+ clubs and a rapidly expanding footprint. Across this network sits a significant and largely untapped opportunity: monetizing facility capacity through a standardized, data-driven rental platform. In 2026 and 2027, CourtReserve will play an important role in supporting a nationwide facility rental model. By activating court/facility availability across our clubs, supporting membership adoption, and improving court/facility utilization, LOVB has the opportunity to expand revenue opportunities across its facilities. This role plays an important role in supporting this effort. The Program Manager will support the operational execution, deployment coordination, and adoption of CourtReserve across the LOVB network. Working closely with Club Technology leadership, this role will help translate strategic direction into consistent execution; coordinating vendor-led implementations, supporting club onboarding, monitoring utilization performance, and helping ensure the platform delivers operational value across clubs. This role is an individual contributor position and does not have direct reports. Success in this role requires strong cross-functional collaboration and the ability to influence stakeholders across clubs, vendors, and internal teams.

Essential Duties and Responsibilities Vendor & Rollout Coordination
● Serve as LOVB's primary operational contact for CourtReserve deployments
● Coordinate closely with CourtReserve's implementation team
● Support phased rollout across 100+ clubs
● Ensure implementations align with LOVB standards and rollout timelines
● Track deployment progress, identify risks, and escalate issues as needed
● Help ensure vendor partners deliver against agreed scope and timelines

Club Readiness & Launch Support
● Help define pre-launch requirements and operational guardrails
● Partner with Regional Club Leaders (RCLs) to ensure clubs are operationally ready before launch
● Support post-launch stabilization and early adoption
● Monitor initial performance and help address early adoption gaps
● Ensure implementation translates into successful operational adoption at the club level

Utilization & Performance Support
● Monitor key platform metrics across deployed clubs
● Identify clubs that may need additional support to improve utilization
● Work with RCLs to help implement operational improvements
● Document and share best practices from high-performing clubs
● Supports ongoing operational improvement after deployment

Data & Reporting
● Maintain rollout trackers and performance dashboards
● Partner with Data and Operational teams to support operational reporting
● Provide updates on deployment progress, adoption trends, utilization performance, operational risks
● Surface insights and observations to support leadership decision-making

Training & Enablement
● Help develop onboarding materials and training resources for RCLs and clubs
● Coordinate vendor-led trainings and supplement with LOVB standards
● Maintain documentation including SOPs, FAQs, and playbooks
● Support consistent platform adoption across the network

Cross-Functional Coordination
● Partner with Club Operations, Finance, Legal, and Data teams
● Ensure CourtReserve aligns with existing payment and reporting workflows
● Help escalate technical or operational issues when needed

Required & Preferred Skills/Abilities
● Strong program operator with experience coordinating vendor-led software implementations
● Manages multiple work streams and deployments while keeping complex initiatives on track
● Self-starter who proactively identifies issues and drives solutions in evolving environments
● Works independently while collaborating effectively across cross-functional teams
● Analytical and performance-oriented, able to interpret metrics, identify trends, and support improvements
● Strong communicator who builds effective relationships with Club Directors, RCLs, vendor partners, and internal teams
● Clear, organized, and structured in both written and verbal communication

Nice to Have Skills
● Experience supporting multi-location operations or distributed networks
● Experience coordinating SaaS platform implementations or technology rollouts
● Background in sports, fitness, or facility operations environments
● Familiarity with scheduling, booking, or facility management platforms

Education and Experience
● 4+ years of experience in program coordination, operations, or technology implementation roles
● Experience supporting software implementations, operational rollouts, or multi-site initiatives preferred
● Experience working in sports, recreation, facility operations, or membership-based businesses is a plus

Personal Attributes
● Thrives in a fast-paced, dynamic environment with shifting priorities
● Solutions-oriented and able to identify when to escalate issues or challenges
● Strong collaborator with excellent verbal and written communication skills
● Capable of working independently while effectively partnering with a distributed, remote team
● Positive, proactive, organized, and creative - brings fresh ideas to problem-solving
● Highly adaptable and eager to learn in a rapidly evolving environment

Work Environment & Physical Requirements (Remote)
● Ability to operate a computer and use a keyboard, mouse, and video conferencing tools
● Ability to clearly communicate via video, phone, and written channels
● Occasional travel may be required for site visits and events