Player Services Coordinator- Women's 1st Team

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals. 
  
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success. 
  
The Role: 
The Player Services Officer serves as the primary point of contact for players, supporting the Operations Manager to ensure a seamless and positive experience on and off the pitch. This role is key in delivering exceptional service, assisting with player onboarding, relocation, housing, ticketing, and broader personal support to help players integrate smoothly into the team and their new environment. The ideal candidate will possess excellent organisational skills, discretion, and professionalism, with the flexibility to work outside normal office hours, including travel to training camps, fixtures, and events both domestically and internationally.

Key Responsibilities:

Player Onboarding & Support:

• Support administration and logistics for player onboarding and integration, working with Club Secretarial & Player Care Departments.
• Assist with housing, car leasing, utilities, banking, and other personal needs, ensuring players feel supported and informed.
• Coordinate transport and accommodation for players and staff in collaboration with the Travel Department.
• Provide language support and guidance to players and their relatives as required.
• Manage player/club postal deliveries and administrative onboarding tasks.

Point of Contact for Player Requests:

• Serve as primary contact for ticket requests, matchday needs (e.g., parking), fan engagement, and post-match activations.
• Maintain accurate player data in FA Whole Game & iFAS systems.
• Coordinate team events and liaise with Player Support, Wellbeing Officer, Performance Psychologist, and Travel Department for on/off-field requirements.
• Provide administrative support to the Women’s Team department as needed.

Matchday & Training Operations:

• Assist Operations Manager with planning and delivering all home matchday operations, ticketing, and hospitality.
• Liaise with away teams, officials, and league representatives when needed.
• Support documentation and accreditation requirements, ensuring players are fully informed.
• Travel for away games, training camps, and events domestically and internationally.
• Assist with player commercial appearances and ad hoc ticketing requests.

Relationship Management:

• Build and maintain relationships across club functions and multidisciplinary teams.
• Support collaboration with key partners and stakeholders.
• Process requisitions and purchase orders as required.

The Person: 

• Experience working with athletes or in a sports environment, ideally in player support or customer service roles.
• Strong organisational skills, attention to detail, and ability to manage multiple tasks independently.
• Excellent interpersonal and communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Flexible and proactive, willing to support players with a wide range of needs

What We Offer: 

At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:

• Annual incentive scheme
• Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
• Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
• Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
• Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
• Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
• A Supportive Work Environment that values diversity, equity and inclusion, and individual growth

Our Commitment to You: 
  
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds. 

Ready to Join Us? 
  
If this sounds like the perfect role for you, please submit your application by Friday, 24th October 2025

Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks. 
  
If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you. 
  
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.