Player Care Manager
Denver Summit FC
Full-time
On-site
Denver, Colorado, United States
$60,000 - $80,000 USD yearly
Professional Sports, Soccer, Manager, Player Care
Job Title: Player Care Manager
Department: Football Operations
Reports to: Director, Team Operations & Player Experience
Work Location: Denver, CO
Employee Type: Full-time
Pay Type: Salaried
FLSA: Exempt
Supervisor Position: No
Application Deadline: October 17, 2025
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CLIMB WITH US. Denver Summit FC is Colorado’s professional women’s soccer club, proudly holding the distinction of being the National Women’s Soccer League’s (NWSL) 16th franchise. Our unwavering mission is to cultivate the preeminent professional soccer club globally, achieved through deep and meaningful engagement with Denver’s dynamic and multifaceted communities. The Denver Summit FC team, set to begin play in the 2026 season, is comprised of a robust and dedicated ownership group led by Rob Cohen, alongside a collective of impassioned local and national investors. This blend of local roots and broad support underscores our dedication to both Colorado and the wider soccer community.
Nature of Work:
The Player Care Manager will serve as a crucial point of contact for all players and their families, supporting their transition to the Denver area and establishing their new lives within the community. This individual will handle the day-to-day administration of player care, including onboarding and family support.
This role acts as a vital link between the players and the club's technical, administrative, and operations staff. The Player Care Manager will be a trusted confidant for players, addressing their personal questions and providing support. By building strong relationships with key stakeholders, this individual will play a significant role in maintaining the club's culture, fostering effective communication, and ensuring a professional experience for everyone involved.
Examples of work performed:
General:
CLIMB WITH US. Denver Summit FC is Colorado’s professional women’s soccer club, proudly holding the distinction of being the National Women’s Soccer League’s (NWSL) 16th franchise. Our unwavering mission is to cultivate the preeminent professional soccer club globally, achieved through deep and meaningful engagement with Denver’s dynamic and multifaceted communities. The Denver Summit FC team, set to begin play in the 2026 season, is comprised of a robust and dedicated ownership group led by Rob Cohen, alongside a collective of impassioned local and national investors. This blend of local roots and broad support underscores our dedication to both Colorado and the wider soccer community.
Nature of Work:
The Player Care Manager will serve as a crucial point of contact for all players and their families, supporting their transition to the Denver area and establishing their new lives within the community. This individual will handle the day-to-day administration of player care, including onboarding and family support.
This role acts as a vital link between the players and the club's technical, administrative, and operations staff. The Player Care Manager will be a trusted confidant for players, addressing their personal questions and providing support. By building strong relationships with key stakeholders, this individual will play a significant role in maintaining the club's culture, fostering effective communication, and ensuring a professional experience for everyone involved.
Examples of work performed:
General:
- Serve as a resource for all players and their families.
- Work with the Soccer Operations, Medical & Performance, and Technical Departments in all aspects of player experience and needs.
- Have a good understanding of different cultures, backgrounds, and faiths to offer support to players from abroad or domestically.
- Work with the Operations department and Technical Staff for player onboarding and relocation.
- Assist in player accommodations, housing setup, or viewings.
- Provide player support with deliveries, onboarding, and relocation.
- Ensure a smooth transition into Denver life for players and their families.
- Assist players with any needed paperwork for setting up in the Denver area pertaining to travel, vehicles, licensing, and accommodations.
- Handle ticket requests for both home and away matches, point of contact on match days for friends and family of players/staff.
- Assist and work across Denver Summit FC Departments for player appearances, being the point of contact for players, ensuring management of player arrival, departure, and any information the player will need.
- Coordinate player signing/autograph requests.
- Look to develop a program to assist players looking for language learning and coordinate any needs for translators.
- Build a network of contacts to aid in supporting player and family lifestyle needs, such as schools/daycare for players’ children, visas, green cards, driver’s licenses, etc.
- Provide a consistent range of support to players, players’ families, coaches, and coaches’ families during their tenure as part of the Denver Summit FC organization.
- Collaborate with and exchange information between Soccer Operations and Technical Staff of Denver Summit FC.
- Provide any needed support for Denver Summit FC leadership, First Team, Technical Staff and others in accordance with NWSL league guidelines.
- Lead projects as assigned by GM or Director of Team Operations and Player Care or other Management staff within the Denver Summit FC organization.
Training / Equipment / Travel:
- Be present at training and home games for any support needed for the first-team players, coaching staff, or operations staff.
- Work with the Director of Team Operations and Player Care & Equipment Manager as needed for any pre-training setup and post-training player support.
- Assist with transportation and delivery of team equipment for away matches and preseason training camp.
- Collaborate with the Director of Team Operations and Player Care on player travel logistics, on-site for player pickups, meets, and airport facilitation.
- Travel with the team at all away-games.
Player Development:
- Provide logistical support with any player programming.
- Aid in the development and logistical support of player programming, workshops, and panel discussions.
- Support with establishing contacts within the player care and wellness industry.
- Establish and maintain best practices of Player Care within the sports industry and develop and implement Denver Summit FC Player-Care Team guidelines and codes of conduct.
This description is a summary only and highlights the general level of work being performed. It is not intended to be all-inclusive. The duties of this position may change based on business needs. The Company reserves the right to add or remove duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Working Conditions & Physical Demands:
- Typical Office Conditions in addition to the below
- Lift 50 lbs. daily
- Must be able to stand, sit, walk, bend, kneel, climb, grasp, stretch, stoop, and reach above head in conjunction with tasks for up to 8 hours per day.
- Must be able to work in a moderate to very loud environment
- Ability and willingness to work in all types of adverse weather conditions (i.e. heat, rain, cold, snow, wind).
Qualifications:
Minimum
- Bachelor’s degree in Sport Management/Business, Social Work, or Hospitality.
- 2+ years of experience in player support and/or sports teams.
- Applicants must meet minimum qualifications at the time of hire.
- Ability to travel, night and weekend/holiday work.
- Ability to work all home games.
Preferred
- Ability to speak multiple languages.
Competencies/Knowledge, Skills & Abilities:
- You have a deep understanding of how to service athletes and technical staff members.
- You work well within a collaborative, team-driven, and goal-based environment.
- Excellent communication, collaboration and facilitation skills.
- Highly organized and detail-oriented.
- Excellent multi-tasker and ability to maintain complete confidentiality.
- You have a strong professional and positive presence/image to represent Denver both internally and externally.
- You lead with empathy and enthusiasm.
- You have a strong background in sports and player experience.
- You have a high EQ and the ability to relate to all levels of staff, management, players, and
- ownership.
- Ability to maintain positive attitude and demonstrate professionalism
- Ability to maintain a high level of confidentiality
- Ability to complete work accurately and in a timely manner
- Ability to work independently & in a group setting and demonstrate good judgment skills
- Ability to multi-task, prioritize and adapt to changing environments
Compensation:
- Base salary range $60,000-$80,000 per annum
- Eligible for annual discretionary bonus
Benefits Include:
- 15 Paid Company Holidays
- Health Insurance (Medical, Dental, Vision)
- Paid Time Off (PTO)
- Life and AD&D Insurance
- And more!
Equal Employment Opportunity
Denver Summit FC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.