Membership Service Representative

Description

About the Position

The 4-time WNBA Champions Seattle Storm are seeking a membership service representative to join their team. This position will be responsible for providing services and building relationships with our season ticket members. The membership service representative will play a key role in maintaining relationships with members and facilitating seamless access throughout the season. This person will have previous customer service experience and a desire to grow both their career and the sport of basketball.

Essential Duties and Responsibilities - to perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Develop and build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, face to face visits and other communication – creating personalized experiences for them
• Maintain up-to-date knowledge and effectively communicate all team happenings, events, ticket holder benefits and details that are relevant to accounts
• Renewal of current season ticket member accounts from season to season
• Answer member inquires in a timely, professional, and accurate manner. Strive to deliver the highest standard of service at every interaction 
• Collect referrals from season ticket members
• Resolve client issues efficiently and empathetically by understanding their needs
• Execute various roles during Seattle Storm home games to assist season ticket members and ensure a memorable experience for fans
• Maintain accurate records, ensuring all details are up to date in our CRM system
• Contribute positively to the ticketing team culture by developing mutually beneficial working relationships with all team members
• Assist management and departments on various projects as needed
• Work all Storm home games (played at Climate Pledge Arena) which may require  additional or unpredictable hours on weekdays, weekends, and holidays as needed 
• Other duties as assigned

Requirements

Education:

• Bachelor’s degree in Business, Marketing, Sports Management, Communications or a related field; or equivalent work experience

Related experience:

• 1-2 years of experience in a related customer service position with a sports team

REQUIRED COMPETENCIES:

• Excellent relationship building and interpersonal skills, with the ability to interact comfortably with effectively with internal and external clients at all levels of an organization
• Ability to work in a team environment
• Attention to detail, excellent time management and organizational skills
• Manage multiple projects in a fast-paced work environment
• technical Skills:
• Proficiency in Microsoft office (word, excel, PowerPoint, outlook
• Experience using CRM and ticketing systems is preferred

Physical Demands: 

While performing the duties of this job, the employee is regularly required to lift and/or move up to 15 pounds. The employee is regularly required to stand for long periods of time at games.

Equal Employment Opportunity Employer

Force 10 Hoops, LLC DBA Seattle Storm is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran’s status, sexual orientation, or gender identity/expression.  This organization participates in E-Verify.

ABOUT THE WNBA SEATTLE STORM ORGANIZATION:

Force 10 Hoops, LLC DBA Seattle Storm is a storied franchise in the Women's National Basketball Association (WNBA), proudly boasting four WNBA Championships to its name. Our rich history and commitment to excellence have made us a force to be reckoned with in women's professional basketball. The Seattle Storm stands as a symbol of dedication, determination, and empowerment, both on and off the court. In 2024 we opened our brand new Center for Basketball Performance which houses our team, front office and basketball operations staff. 

Benefits Overview:

The Seattle Storm offers a comprehensive benefits package to qualifying employees which includes medical, dental, vision, long term disability, life/AD&D, pre-tax transportation account, EAP and a 401k match. We also offer merchandise discounts, game tickets and a collaborative, team-oriented work environment.