Fan Experience Team Member Lead
NJ/NY Gotham FC
On-site
Harrison, New Jersey, United States
NJ/NY Gotham FC (“Gotham FC” or “the Club”) is a National Women’s Soccer League (“NWSL”) team representing New Jersey and New York. The team plays at Sports Illustrated Stadium in Harrison, NJ. At Gotham FC, we don’t just play soccer; we set trends, challenge the status quo, and lead with bold creativity. While our roots are grounded in the tradition of the beautiful game, everything else about us is fiercely original. We’re here to redefine expectations, break boundaries, and build something that hasn’t been done before. If you’re ready to push the limits and make an impact, you belong at Gotham FC.
The Role:
Gotham FC is seeking a Fan Experience Team Members Lead who will report to the Senior Manager of Fan Services, Experiences, and Operations. The successful candidate will have experience in customer service and will thrive in a fast-paced, energetic environment. They will have a strong passion for women’s sports, the ability to work non-traditional hours, and be people-oriented.
Key Responsibilities:
- Lead a part-time team to execute fan experience packages during home matches, including, but not limited to, the fan experience related to: pre-game photos, the player procession, ball kids, and the half-time scrimmage.
- Distribute wristbands to participants and escort groups to fan experience locations.
- Communicate with the fan experience group leaders to ensure fan experience packages are executed enjoyably, accurately, and safely.
Qualifications:
- Experience in customer service and/or sales-related positions.
- Experience working game days for a professional sports team
- Knowledge of soccer matches is preferred.
- Detail-oriented and problem solver.
- Available for Gotham FC 2026 season home matches, which include time periods from pre-match to post-match.
Capability & Other Characteristics:
- People-oriented, friendly, and energetic.
- Comfortable interacting with large numbers of new people.
- 18 years of age or older.
- Legally authorized to work in the United States.
Location:
Candidate would work Thursdays before a home match at Gotham FC’s business office, which is located at 15 Exchange Place Jersey City, New Jersey. Ability to attend all home games Gotham FC requires its associates to live in its market, that is, within reasonable commuting distance of Gotham FC’s offices and Sports Illustrated Stadium
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Gotham FC is an equal opportunity employer and welcomes everyone to our team. We are committed to broadening the pool of qualified talent for consideration, including those who have been historically underrepresented. We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply.
Job type: Part-Time, Non-Exempt position
Salary range: $25 per hour
This job description is a broad summary of the essential job functions and general duties for this position, the additional job duties that may be required from time-to-time, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. The person in this role may be required to and must be willing to perform other duties as assigned, to meet organizational needs. This job description may be modified from time to time, at the sole discretion of Gotham FC.
This employee must follow and enforce all policies and procedures formulated by Gotham FC and be a role model for the organization.
The existence of this job description does not modify the employee’s “at-will” status. That is, unless a signed employment contract specifying a term of employment exists between Gotham FC and the employee or his/her/their representative, both Gotham FC and the employee will have the right to terminate the employment relationship at any time, with or without reason or notice, unless otherwise prohibited by law.