Customer Service Representative (Remote)

Who We Are:

Endeavor Streaming is a global leader in premium video distribution and monetization for live and on-demand content across sports, entertainment, media and lifestyle. Through its complete end-to-end streaming platform and unique service offerings inclusive of advisory and consultancy, growth marketing, custom front-end development and more, Endeavor Streaming helps content creators, brands and rights holders transform, grow and scale their direct-to-consumer businesses. Endeavor Streaming is a trusted partner for leading global brands, delivering tens-of-thousands of major tentpole events annually including UFC fight cards and powering streaming services including the Dallas Mavericks’ MavsTV, University of Texas’ LHN, WNBA League Pass, UFC FIGHT PASS, Sky New Zealand’s Sky Sport Now and more.

CUSTOMER SERVICE REPRESENTATIVE

Endeavor Streaming is the global leader in premium video streaming distribution for live and on-demand content across the entertainment and sports industries. With complete and cutting-edge video streaming offerings, we enable our clients to deliver their content in the highest quality on any device with the industry’s deepest feature set. 

Working at Endeavor Streaming is fast-paced, fun and challenging, defined by an intense focus on innovation. We work harder and smarter than anyone else because we are passionate and believe in the products and services we offer. As part of the Endeavor network, we also offer a host of integration opportunities with our broad range of businesses, as well as social impact programs and other culture-building initiatives.

Looking for new Full Time Team Members:

Are you a sports fan? Do you have a knack for troubleshooting? We have a select number of available opportunities for individuals who have a demonstrated commitment to provide outstanding customer support. These are full-time, remote from home opportunities with benefits.  Starting hourly Rate is $14.00 per hour.

We are looking for customer service agents who will provide online support for up to 100+ contacts per day. You will handle billing, intermediate troubleshooting and interacting with sports fans from the world's largest brands such as the NBA, NFL, UFC and SKY Sports! Our customers use a variety of devices such as computers, mobile devices, game systems, or other OTT devices to connect with our streaming service.

Required Skills and Experience:

• High School Diploma or GED.
• General knowledge of computer browsers, mobile devices and/or other devices.
• Available for Full-Time work as soon as possible.
• Able to work remotely from home.
• Able to work remotely in a private setting conducive to performing work duties, should circumstances require remote work.
• Able to work/train for up to 2 months (Monday through Friday, 9 am to 6 pm).
• Able to work overnight, weekends and holidays as assigned after training is completed.
• Access to high-speed Internet service (minimum 25Mbps) in a private setting conducive to performing work duties, should circumstances require remote work.
• Must have personal laptop or desktop computer during training and ninety-day (90) probationary period.
• Accommodations in a private setting conducive to performing work duties, should circumstances require remote work, where you can focus on work without interruption while on shift.
• Able to keep pace with the number of email tickets or live chats that come in.
• Good reading comprehension.
• Proficient grammar and spelling skills.
• Previous customer service experience a plus.
• Previous call center experience a plus.
• A passion for sports a plus.
• Fluent in Spanish or any other language is a plus.

Endeavor Streaming respects and is committed to protecting the privacy and security of your personal data. Please review Endeavor Streaming’s Privacy Statement posted on its website at https://www.endeavorstreaming.com/privacy-policy  before submitting your application and/or resume.

Endeavor Streaming is an equal opportunity employer committed to a diverse and inclusive work environment.