Coordinator, Customer Support
PWHL League Office
Full-time
Remote
United States
$40,000 - $45,000 USD yearly
Professional Sports, Ice Hockey, Coordinator, Customer & Guest Services
Coordinator, Customer Support
Our league was born out of a collective desire to empower ourselves and reimagine women’s hockey. Here, we combine grit with grace and speed with style. We move beyond discrimination in a spirit of togetherness. We elevate every one of our athletes. We commit to taking risks that will drive our growth. And we challenge ourselves to inspire future generations to dream bigger. Because this moment is bigger than all of us.
The Professional Women’s Hockey League (PWHL) is seeking a passionate professional to help us achieve our next chapter of growth and serve as a Coordinator, Customer Support. Be the driving force behind the ticket sales success of the PWHL. As a valued member of the Ticket Sales Team, the Coordinator, Customer Support will be responsible for helping achieve overall ticket sales, attendance, service, retention and revenue goals while supporting the local account managers.
In addition, the Coordinator, Customer Support is responsible for supporting the development and administration of sales & service campaigns through Salesforce and maintaining close internal working relationships to maximize overall ticket sales revenue
DUTIES & RESPONSIBILITIES:
- Effectively and efficiently manage general customer inquiries for several PWHL markets
- Deliver exceptional service through inbound and outbound communications
- Assist with communication campaigns to deliver sales and service objectives
- Work in conjunction with the entire Ticket Sales Team to reach department goals and objectives
- Contribute to the development and execution of proactive touchpoint campaigns to help learn more about our fan base
- Develop creative concepts to enhance the experience for PWHL fans
- Support the league usage and development of Salesforce as a tool to drive sales and customer satisfaction
- Uncover opportunities and recommend solutions to improve communication with PWHL fans across multiple channels (website, email, SMS, phone, in-venue)
- Provide support to other sales and service initiatives and programs as required
- Other duties as required
QUALIFICATION REQUIREMENTS:
- A post-secondary degree or diploma in business, sports management or related field - preferred
- 1-2 years’ experience in developing sales and service relationships
- Previous experience with Salesforce, Ticketmaster/Archtics and Paciolan is an asset but not essential
- Proficiency in basic software programs (Microsoft Word, Excel, PowerPoint, Outlook)
- Demonstrated ability to build and develop professional relationships
- An ongoing awareness and responsiveness to client satisfaction
- Alert and receptive to shifting demands within a fast-paced, changing environment
- A positive, enthusiastic, team-first attitude incorporating integrity, and discretion
- Resourceful, innovative and forward thinking
SKILLS, ABILITIES & OTHER ATTRIBUTES:
- Strong organizational skills with attention to detail
- Ability to take direction and work collaboratively within a team environment
- Excellent time-management and communication skills
- Strong problem-solving skills including the ability to listen, identify, and resolve issues
- Flexibility to work evenings, weekends, and holidays as required
- Candidate must be able to work remotely
COMPENSATION:
Annual Salary: The annual salary range for this role is $40,000 – 45,000 USD/ $48,000 – $54,000 CAD.
Position includes participation in all welfare, perquisites, fringe benefit, insurance, retirement and other benefit plans, practices, policies and programs, made available by the league as may be in effect from time to time.
Background check to be conducted once a successful candidate is hired.
The Professional Women’s Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
The Professional Women’s Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.