Account Manager, Premium Service

Account Manager, Premium Services

Player 15 Headquarters

Phoenix, AZ

Job Summary:

Player 15 Group – the sports & entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center — is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world, Player 15 Group is driven by possibility, innovation, and the desire to create memorable moments for our fans and community.

Our culture is anchored in purpose-driven leadership and fueled by individuals who bring passion, creativity, and vision to everything they do. We challenge convention, amplify voices, and create experiences that resonate well beyond the final buzzer. This is where talent meets purpose and bold ideas become reality.

We are seeking an experienced and motivated Account Manager, Premium Service within the Ticket Sale and Service Department. This position will be responsible for engaging top businesses in the Phoenix area to service our most premium club spaces and sell suite rental & group opportunities. The Account Manager, Premium Service's primary focus will be engaging current clients to optimize experience, renew their premium book of business and driving new business via referrals, cross-sells and face-to-face meetings, with the ability to sell full menu.

What You Will Do:

• Focus on building relationships with premium clientele, appointment setting, driving renewal presentations in a face-to-face format and closing sales.
  • Set and conduct out of office sales meetings throughout the Phoenix area in addition to hosting appointments in our arena.
  • Entertain, cultivate, and improve relationships with clients and prospects through creative means including but not limited to networking events, speaking engagements, one-on-one dinners / lunches, prospect sampling at games, seat visits at games and outside meetings.
  • Be willing to work non-traditional hours, weekends, and game days.
  • Be accountable for certain levels of activity (outbound touchpoints and appointments), and closed sales goals.
  • Possess an optimistic team-first demeanor, as well as the competitive desire to be the best.
  • Possess both the personal and professional interpersonal skills to conduct face to face presentations.
  • Maintain regular and reliable attendance.

What We Need from Our Account Manager, Premium Service

• Shown ability to work in a team-oriented environment and effectively influence and connect with C-Level executives.
• Professional verbal and written communication skills.
• Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint.
• Previous working experience with Microsoft CRM Dynamics and/or Ticketmaster Archtics is a plus.
• Candidate must have a strong work ethic and a desire to build a career in professional sports.

Experience/ Education Requirements:

• High school diploma or GED.
• Bachelor's degree or equivalent experience required.
• Minimum of 3 years sports ticket sales & service-related experience with a focus on B2B. Experience within B2B service specifically is a plus.

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by Account Manager, Premium Service to optimally perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to transit throughout the arena for long periods of time.
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%.
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
• Must be able to carry on a conversation both on the phone and in-person.
• Ability to Read, Write & Speak in English.
• Wide range of full-time benefit options including:
• Medical, Dental and Vision coverages
• Life and Disability options
• Vacation, sick and holiday leave programs
• Perks:
• Discounts at Fanatics Team Shop
• Tickets available for Phoenix Suns and Phoenix Mercury games
• Visit our Culture page to learn more about our culture and work environment.

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact the People & Culture Recruiting team at [email protected]

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.