Account Executive, Ticket Sales & Service

About the job

Join the newest addition to the WNBA family as we bring professional women’s basketball to Canada! The Toronto Tempo is the WNBA’s 14th franchise and first Canadian team set to tip off in May 2026. We are a team that unites and inspires everyone through our core values of integrity, growth, and joy. Our team is dedicated to fostering a culture of excellence both on and off the court. We are committed to empowering our players, engaging our fans, and making a positive impact in our community. We are seeking a determined and energetic Account Executive, Ticket Sales & Service reporting to the Manager, Ticket Sales & Service to join our team and drive ticket sales and memorable experiences.

Job Summary:

The Account Executive, Ticket Sales & Service will be responsible for driving ticket sales for Toronto Tempo games and events. This individual will work closely with the Manager, Ticket Sales & Service to execute ticket sales and group strategies, engage with potential customers, and ensure a high level of customer satisfaction. The role requires a proactive approach to selling and a commitment to achieving sales targets.

Job Duties and Responsibilities:

Ticket Sales Strategy & Execution

• Execute daily sales activities and meet individual sales targets provided by the Manager, Ticket Sales & Service.
• Support the development and execution of membership and group sales strategies.
• Promote season memberships and special promotions to achieve sales goals.
• Identify and engage with potential customers through various channels, including phone calls, emails, events and in-person meetings.
• Execute game-day group sales activations.
• Attend all home games during the season to support the ticket sale execution processes.

Customer Service & Member Experience

• Provide exceptional customer service to ticket buyers, ensuring a positive experience from initial contact through game day.
• Address customer inquiries and resolve ticketing issues in a timely and professional manner.
• Assist in organizing events to engage with members and enhance customer satisfaction.

Reporting & Data Analysis

• High attention to detail for record keeping of all inbound and outbound activities within the CRM system.
• Provide feedback and recommendations to the Manager, Ticket Sales & Service based on customer interactions and sales data.

Cross-Functional Collaboration

• Support the Manager, Tickets Sales & Service in collaboration efforts with marketing, finance, and operations teams to ensure alignment of sales efforts with broader team initiatives.
• Work with the Arena Operations Team to ensure smooth execution of ticketing, and group sales activations on game days.

Required Key Competencies:

• Confidentiality – ability to keep confidentiality and to practice discretion.
• Adaptability – flexible in the face of change, maintains a positive demeanor, can handle conflicting priorities without loss of composure.
• Organization – can plan and schedule activities and workload optimally.
• Proactivity – can foresee multiple outcomes and acts to prevent problems.
• Communication– listening skills, oral and written verbal skills; telephone and email.
• Service Driven – interacts positively with executives, clients, customers, guests, and peers.
• Business Acumen – understands the business needs of the end users and uses this understanding to anticipate needs.
• Team Player - handles responsibilities well as part of a group and when solely responsible for a task or outcome.
• Judgement - able to make reasonable decisions as needed in the absence of direction, refers issues to another appropriate person in a timely manner, can be trusted to work without constant or direct supervision.

Qualifications/Requirements:

• Bachelor’s degree in Business, Marketing, Sports Management, or a related field considered an asset but not required.
• 1+ years proven experience in a sales and customer service role.
• Ticket sales or revenue generation experience in the sports or entertainment industry is considered an asset, preferably within professional sports.
• Proven track record of meeting or exceeding revenue targets considered an asset.
• Strong understanding of ticketing systems and technology, such as Ticketmaster, AXS, or similar platforms is considered an asset.
• Strong collaborations skills with a team first mentality are required.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build relationships with internal and external stakeholders.
• High level of organizational skills, with the ability and desire to lean into technology to be more effective daily.
• Passion for women's sports and a commitment to creating an exceptional fan experience.

Why Join Us:

• Be part of the historic launch of the first WNBA team in Canada.
• Work in a dynamic and supportive environment with opportunities for growth and development.
• Competitive salary and benefits package.
• Opportunity to make a significant impact on the growth of women’s sports in Canada and contribute to the legacy of the Toronto Tempo.

How to Apply:

• Please submit your resume, cover letter, and any relevant portfolio materials via LinkedIn. We are accepting applications until Monday July 28th, 2025 at 9:00 AM EST.

Toronto Tempo is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected status, gender identity, or any other factor protected by applicable laws.