Ticketing Specialist

Established in 2007, the Chicago Stars were a founding member of the former Women’s Professional Soccer and later became one of the original eight teams to form the National Women’s Soccer League in 2013. They are the longest continuously operating professional women’s soccer team in the United States. The Chicago Stars have made the playoffs in seven consecutive years, from 2015-2021, while also competing in three championship matches in as many years, including the 2019 and 2021 NWSL Championships and the 2020 Challenge Cup Championship.

At Chicago Stars FC, we believe in the power of community. Our mission extends beyond the pitch as we strive to make a positive impact on the lives of our fans, players, and local organizations. With our partners, including Wintrust, we are committed to fostering connections, promoting inclusivity, and empowering individuals through the beautiful game of soccer.

We strive to support a diverse community where everyone feels valued, inspired, and empowered.

POSITION OVERVIEW

The Ticketing Specialist (Part-Time) will support the Ticket Sales and Service teams across all campaigns. This individual will be responsible for executing outbound sales calls, engaging with prospective and current customers, and contributing to revenue generation efforts. Beyond sales responsibilities, the Ticketing Specialist will actively contribute to the day-to-day operations of Chicago Stars FC matchdays and outside community events.

The Ticketing Specialist should demonstrate success in customer service and be ready to contribute to the goals of the Chicago Stars FC Ticketing Team.

ESSENTIAL DUTIES

·       Provide support across ticket sales campaigns, including single-match, group, and season ticket membership initiatives

·       Conduct research and brainstorm new benefits, incentives, events, and experiences for the department

·       Provide care and quality service to all customers/prospects

·       Support the sales team in creating, updating, and managing FEVO pages

·       Develop a comprehensive understanding of the full ticket sales process

·       Update customer information in CRM when needed

·       Assist in the planning, development, and execution of both prospecting and season ticket member events

·       Assist sales team with prospecting and generating new leads

·       Assist with the box office on matchdays

·       Help coordinate matchday fan experiences for groups

 

 

·       Demonstrate proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint

·       Must possess knowledge of the NWSL and the Chicago Stars FC, or a willingness to learn, and be able to put this knowledge to work in engaging with fans and the public

·       Strong verbal and written communication skills

·       Must have access to reliable transportation to get to and from events across the Chicagoland area and home matches in Evanston, IL
 

·       Self-Motivated and Goal-Oriented

·       Demonstrate professionalism and maintain a positive attitude

·       Proactive team player who takes initiative and can collaboratively solve problems

·       Must be flexible and efficiently work in a fast-paced environment

·       Ability to lift and carry up to 50 lbs.

·       Ability to stand, walk, and actively engage with people for a few hours

·       This position is based in the Chicago Stars Front Office (West Loop)

·       Part-Time, 16- 20 hours per week, hybrid schedule. Hours may vary based on business needs

·       Must be able to commute to off-site event locations around the Chicago area as needed

·       Bachelor’s degree in Sports Management, Marketing, or Communication

·       Employee discounts for merchandise 

·       Employee tickets for home matches 

·       Fun and engaging volunteer opportunities

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. If you need reasonable accommodations for any part of the employment process, please email us at [email protected].