Senior Account Manager, Partnerships

BambooHR Senior Account Manager, Partnerships Remote Job Title: Senior Account Manager Location(s): Remote, USA About Us We've entered a new chapter at X Games. With new leadership, fresh momentum, and a clear vision, we're building what's next for action sports. Backed by MSP Sports Capital and ESPN/Disney, now operating as an independent company, we're scaling fast, launching our league, expanding our events, pushing content forward, and building a global home for athletes and fans who live this culture. About the Role The Senior Account Manager is responsible for the full lifecycle of X Games' highest tier of partnerships, delivering a world-class partnership experience from onboarding through renewal. As the primary point of contact for our most strategic and highest-value partners, this role drives the successful execution of all contractual deliverables by coordinating seamlessly across internal departments, maintaining rigorous visibility into every commitment, and ensuring partners experience measurable, tangible results. This position is a critical driver of client retention and revenue growth for our largest partnerships, translating activations into long-term value, strengthening executive-level relationships, and positioning partners for expanded, multi-year investment. This position reports to the Head of Partnership Management. Key Responsibilities Partner Relationship Management
Serve as the primary point of contact for X Games' top-tier partners, owning the relationship end-to-end, from day-to-day brand contacts through senior and executive stakeholders
Lead weekly and bi-weekly check-in calls with partners, as well as quarterly and annual business reviews, maintaining proactive and consistent communication at all times
Anticipate partner needs, address concerns before they escalate, and champion the partner experience internally
Act as a strategic advisor to partners, identifying new ways to bring their brand objectives to life across the X Games and XGL ecosystem
Deliverable Execution
Manage and oversee the full suite of partner deliverables across Onsite Activations, Broadcast, Social, Custom Content, Press, and any additional partnership obligations for our largest and most complex partnerships
Coordinate cross-functionally with internal departments, including Live Events, Broadcast, Social, Marketing, and Finance, to ensure timely and accurate delivery of all commitments
Lead onsite execution at XGL events, serving as the on-the-ground partner liaison for top-tier partners and ensuring activations run seamlessly
Travel to XGL events as required to represent the Partnership Management team and support partner needs in real time
Operational & Reporting Excellence
Build and maintain comprehensive trackers for all partner deliverables, ensuring full visibility across internal departments and stakeholders
Partner closely with the Sales Team to shape renewal strategy, drive upsell opportunities, and grow revenue within the highest-value partnerships
Develop and deliver post-campaign and ongoing reports that clearly communicate ROI, performance metrics, and proof of value to partners and their leadership
Own the reporting narrative that supports retention conversations and positions top-tier partnerships for successful multi-year renewal
Serve as a resource and mentor to Account Managers, helping establish best practices and elevate the standard of service across the Partnership Management team
Qualifications
3-5 years of experience in account management, partnership management, client success, or a related field, ideally within sports, media, entertainment, or live events
Proven track record of managing high-value, complex client relationships simultaneously while maintaining a high standard of service
Experience building relationships with senior and executive-level partner stakeholders and leading renewal and growth conversations
Strong project management skills with experience coordinating deliverables across multiple internal teams
Excellent verbal and written communication skills, with confidence presenting to and building rapport with external partners at all levels
Experience with partnership deliverables across formats including broadcast, digital/social, live activations, and branded content
Proficiency in maintaining trackers, reporting tools, and CRM systems (e.g. Google Sheets, Excel, Salesforce)
Ability and willingness to travel to events as required
A proactive, solutions-oriented mindset: someone who identifies problems and brings solutions before being asked
Genuine passion for sports, gaming, or live entertainment
The base salary range for this role is $110,000 - $115,000. Compensation is determined based on factors including (but not limited to) experience, skills, job-related knowledge, and geographic location.