Player Services Coordinator

About Unrivaled

Unrivaled is a premier professional women’s 3v3 basketball league showcasing the top players in the sport. Our mission is to elevate the profile of women’s basketball through exceptional talent, groundbreaking partnerships, and unparalleled fan experiences.

Job Overview

The Player Services Coordinator is responsible for supporting the personal and professional well-being of all players, acting as a key point of contact for their day-to-day needs and logistical requirements. This role is vital in ensuring a seamless experience for players and their families, both on and off the court. The ideal candidate is a compassionate, highly organized, and discrete individual with a strong commitment to providing exceptional service.

Key Responsibilities

• Player & Family Support: Manage and coordinate player tickets and credentials for family and guests. Oversee the setup and operation of the family room on game days.
• Travel & Logistics: Organize and manage player and team travel, including flights, ground transportation, and accommodations. Create and distribute detailed player itineraries for all trips.
• Relocation & Housing: Assist new and returning players with housing and vehicle arrangements. Maintain a comprehensive resource guide to help players navigate the local community.
• Scheduling & Events: Manage player scheduling for team activities, appearances, and media obligations. Plan and execute team-building activities and special events, such as the Welcome Event, and other celebrations.
• Community Relations: Coordinate player involvement in community relations initiatives and appearances.
• Onboarding & Offboarding: Facilitate the onboarding process for new players, including creating a detailed schedule and communication plan to ensure a smooth transition.
• Team Logistics: Coordinate post-game meals for the team. Manage the scheduling and logistics for practice players.
• Administration & Surveys: Conduct and analyze player surveys to gather feedback and improve services. Assist with expense reporting for the player services department.
• Confidentiality: Handle all player-related matters with the utmost discretion and professionalism.

Qualifications

• Bachelor’s degree in sports management, hospitality, or a related field.
• Previous experience in a player services, hospitality, or client-facing role, preferably within a sports organization.
• Excellent organizational and communication skills.
• Strong problem-solving abilities and a proactive approach to anticipating player needs.
• The ability to work flexible hours, including evenings, weekends, and holidays.
• A high level of empathy and a commitment to providing outstanding service.
• Proficiency in Microsoft Office Suite and experience with scheduling software.