Manager, Ticket Sales & Service
Professional Women's Hockey League
1 hour ago
Full-time
Remote
Canada and United States
$70,000 - $80,000 CAD yearly
About the PWHL
The Professional Women's Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion, on and off the ice.
Position Summary
This role serves two key functions within the PWHL Ticketing team. The Manager, Ticket Sales & Service is responsible for developing and executing sales strategies to achieve attendance and revenue goals, while leading the coaching and development of in-market Account Managers with a strong focus on customer service, retention, and long-term member relationships. The pay range for this position is $70,000 to $80,000 USD annually.
Key Duties & Responsibilities
- Lead, coach, and develop in-market Account Managers through onboarding, training, and ongoing performance coaching
- Develop and support the execution of sales and retention strategies to achieve all established market, league events, and overall sales targets
- Drive a proactive sales and service culture with a strong emphasis on season ticket member retention, relationship building, and fan satisfaction
- Assist in developing sales campaigns, service initiatives, and outreach plans to generate new business and strengthen member engagement
- Support outbound sales efforts, including prospecting, lead generation, e-marketing campaigns, and database management
- Conduct regular coaching sessions, call reviews, and one-on-one meetings to develop sales and service skills
- Create and maintain sales and service resources, including scripts, templates, talking points, sales collateral, and best practices
- Promote a culture of innovation where new programs and offerings are created, existing programs are enhanced, and new ideas are constantly explored
- Foster collaboration by sharing successful sales and service practices across markets and contributing to league-wide initiatives
- Support representatives during appointments, presentations, arena tours, and key customer meetings as needed
- Monitor individual and team performance, providing timely feedback and reporting on sales, service, and retention results
- Maintain well-organized inventories of sales tools/programs, game day assets/Fan Experience Packages, and hospitality areas to ensure optimal sell-through and maximize revenue
- Support the development, usage, and accuracy of customer/prospect records in the company database (Salesforce)
- Other duties as assigned
Required Qualifications
- At least 5 years of sales experience identifying, cultivating, and soliciting customers with a proven record of consistently achieving sales goals and targets
- Bachelor's degree in business, communications, sports management, or a similar field
- Experience working with ticketing software (Ticketmaster/Archtics) and CRM platforms (Salesforce)
- Proven experience managing external vendor relationships and partners
- Demonstrated experience developing and leading group training sessions
- Strong leadership, organizational, and interpersonal skills
- Flexibility to work evenings, weekends, holidays, and occasional travel (inclusive of United States and Canada) as required
- This position may be based in either the United States or Canada. Applicants must be legally authorized to work in their country of residence on a full-time basis.
Preferred Qualifications
- Experience in a supervisory or management capacity
- Passion for women's hockey or women's sports
- Experience uncovering global sales program opportunities, negotiating terms, and operational execution
Skills & Competencies
- Excellent oral and written communication skills, with the ability to communicate effectively with all levels within the PWHL, external partners such as host venues, local pro teams, vendors, and customers
- Strong problem-solving skills, including the ability to listen, identify, and resolve issues
- Demonstrated leadership abilities with experience mentoring, developing, motivating, and inspiring team members
- Strategic thinker with strong project management skills and a proven ability to lead cross-functional teams, think creatively, and thrive in a fast-paced working environment
- A positive, resilient, and service-oriented mindset with the ability to collaborate with a wide variety of individuals, underscored by a one-team approach
- Commitment to inclusivity, treating all individuals with kindness, understanding, and empathy
- Professional integrity with demonstrated honesty, fairness, and respect
- Commitment to accountability and taking ownership for actions and outcomes
- Creative mindset with the ability to think outside the box
- Strong organizational and time management skills with great attention to detail
Flexibility & Travel
- Candidate must be able to work remotely, with flexibility for evenings, weekends, holidays, and occasional travel (inclusive of United States and Canada) as required.
The Professional Women’s Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or Veteran status, or any other protected class.
Background check will be conducted once a successful candidate is identified.