AUSL Seasonal Customer Service Coordinator

Named one of Sports Business Journal's Best Places to Work in Sports (2024, 2025), Front Office Sports' Most Impactful Sports Organizations (2024), and Fast Company’s Most Innovative Companies (2023), Athletes Unlimited owns and operates professional women’s softball, volleyball, and basketball leagues featuring world-class competition and fan experience. Athletes Unlimited stands out as an organization driven by the athletes that play in the leagues, with athlete representation on the company’s board of directors, each league led by a Player Executive Committee, and players sharing in long-term profits of the company, all while being proactive in shaping policies supporting the women that play in the league. Athletes Unlimited is the first professional sports league to be organized as a Public Benefit Corporation. For more information, visit AUProSports.com.

In June 2025, AU transformed and expanded its softball business by launching the Athletes Unlimited Softball League (AUSL), a premier professional women’s softball league. In 2026, additional teams have been added, converting to a fully city-based model, bringing in team owners, and building out ancillary business, fan and partner engagement opportunities.

Athletes Unlimited Softball League is looking for a Customer Service Coordinator to own the online customer experience for the AU Pro Shop. This role focuses on responsive, empathetic communication, order issue resolution, and using customer feedback to improve the digital shopping journey. This is a contract position and reports to the VP, E-comm & Retail Ops.

Schedule

A max of approx. 5 hours per shift, totaling 15-20 hours per week

Responsibilities

Customer Service

• Manage all customer inquiries via email correspondence
• Resolve issues including:
• Shipping delays
• Returns & exchanges
• Product inquiries 
• Maintain fast response times and consistent brand voice
• Deliver a positive, fan-first experience in every interaction

eCommerce Operations Support

• Partner with fulfillment / ops teams to ensure accurate order processing
• Monitor order flow and flag issues proactively
• Help maintain FAQ templates 

Customer Insights & Reporting

• Track common issues and customer feedback trends
• Share insights to improve project quality, site experience, and shipping/fulfilment processes

Brand Experience

• Ensure all communication reflects AU values: inclusive, fun, innovative
• Turn problems into positive brand interactions

• 2-4 years in customer service or eCommerce support
• Experience with helpdesk tools (Zendesk, HubSpot etc.) preferred
• Strong written communication skills with the ability to convey information clearly 
• Ability to work independently while remaining highly organized and responsive to needs
• Ability to work weekends, holidays, and non-traditional hours when in season
• Legal authorization to work in the United States

The rate for this position is $20/hour

As this is a seasonal position, traditional employee benefits such as health insurance, paid time off, and retirement plans are not included.

1099 Contractors are responsible for their own taxes and insurance coverage.

Our DEI Statement

As a company, we share a vision to change the world for the better and believe in the power of sports to tear down barriers. We will Be Unlimited in our pursuit to intentionally create an environment where every individual can be their authentic self.

Athletes Unlimited is an Equal Opportunity Employer and does not discriminate in its hiring process based on race, religion, national origin, age, marital status, sexual orientation, gender expression, pregnancy status, parental status, or other applicable legally protected characteristics.